Shipping Policy

• Open time: 9:00 AM to 5:00 PM (Monday - Friday).
• Processing Time: 1-3 business days (Mon – Sat)
• Delivery Time: 8-9 business days (Mon – Sat)
• Total Delivery Time: 9-12 business days
• Delivery Areas: United States , Canada , United Kingdom , Australia , New Zealand
• Delivery Charges: Free delivery on all orders.
• Order Tracking: After your order is dispatched, you will receive a tracking number. You can use this number on this page to track your delivery status.

Incorrect Shipping Details Provided

Please make sure your shipping info is accurate when placing your order. If you need to update it quickly, email Support@firmwalk.com ASAP.

Wrong or Missing Item Received

If there’s a mistake in your order, we’ll correct it and ship the right item free of charge (first time only).

Package Damaged During Shipping

If your order arrives damaged, we’ll send a replacement at no cost.

Customer Service

If you have any questions or issues with your order, our customer service team is available to assist you. You can contact us at Support@firmwalk.com